WHO
Who’s the team?
We know that every organization can only be as good as their people. Our leadership team, which includes over 20 sales management experts across the United States and Canada, not only has the credentials but the intangibles we all know truly drive success. We are pleased to provide you with the following introduction to our executive team. We encourage you to meet them and our entire group so you can experience first hand why we are so proud of the team we have assembled and the culture we have established.
Ziad Khoury
Founder and President of the Frontline Performance Group (formerly the Khoury Group), Ziad is the originator and developer of the Khoury Performance Equation (KPE), a comprehensive and proven blueprint on how to create a high-performing, service-based sales culture. He is a sought after speaker and the author of a new book titled Frontline Profit Machine: The Blueprint for Exploding Profits With Your Existing Sales and Service Team.
Ziad and his team have served many clients across numerous industries, including automotive, insurance, real-estate, retail, direct sales, call center and travel. A sample of his client list includes: Virgin Holidays, Rocky Mountain Chocolate Factory, Sandals and Beaches Resorts, Florida Insurance Services, Canadian Tire, Budget, Avis, Alamo and Travel Jigsaw.
He is one of the founders of the Orlando Young Presidents Chapter and incoming chapter chair. In addition, he is shareholder and advisor to four other companies in the real-estate, claims collections and call center fields. Ziad lives in Orlando with his wife and two children.
Christopher P. Brown
Senior Vice President of Frontline Performance Group, Chris joined the company in 1999. He is primarily responsible for assessing and developing emerging markets, and for supporting all of the company’s marketing, sales, product development, operational and talent-sourcing functions.
Chris has helped businesses in over 100 cities across the United States, Canada and the Caribbean dramatically improve their service, sales effectiveness and profitability. He possesses 22 years of service and sales experience in the tourism, restaurant, hospitality and automotive industries. He is one of the few sales professionals with extensive experience across all four traditional sales platforms: over-the-counter, over-phone (contact center), B2B (territory management) and web chat (e-commerce) environments. A sought after speaker and personal coach, Chris has delivered over 200 seminars for clients worldwide, is a featured speaker in numerous industry conventions and is a prominent writer in several trade magazines. Chris resides in Orlando with his wife Eleanor and their two young boys.
Kenneth Stellon
Senior Vice President of Frontline Performance Group, Ken joined the company in 1999. He is currently responsible for client relationships and client results throughout North America and Europe.
Ken has over 15 years of experience in various sales, training and performance management roles in the automotive, travel related service and contact center industries. His engaging ability to communicate the Frontline message has allowed him the opportunity to present Frontline seminars, management workshops and frontline sales force coaching sessions to clients throughout the United States, Canada, and Europe. Ken has a Bachelors Degree in Secondary Education from Arizona State University and a MBA from the University of Notre Dame. Ken and his family live in Chicago.