http://www.frontlineperformancegroup.com On-Site Sales Management Wed, 01 Jun 2011 20:33:06 +0000 hourly 1 http://wordpress.org/?v=3.1.4 http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-156 Hiring Right; Part II – The Interview : Love Your Customers : Invest In Your Customers So They’ll Invest In You | Lee Silverstein Tue, 31 May 2011 17:01:34 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-156 [...] the only authority on what to look for when hiring front line employees. In chapter 5 of his book, Frontline Profit Machine,  Ziad Khoury writes about “The Right Fit: Selecting Top Performers.” In this [...] [...] the only authority on what to look for when hiring front line employees. In chapter 5 of his book, Frontline Profit Machine,  Ziad Khoury writes about “The Right Fit: Selecting Top Performers.” In this [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-130 » A Most Surprising Santa’s Helper Thu, 27 Jan 2011 01:22:27 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-130 [...]  I told him that these are the types of associates we look for when working with our clients at The Frontline Performance Group.   Associates that are enthusiastic, self-confident, have a positive attitude and are [...] [...]  I told him that these are the types of associates we look for when working with our clients at The Frontline Performance Group.   Associates that are enthusiastic, self-confident, have a positive attitude and are [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-129 » Santa’s Gone; Now What? After-Christmas Tips For Customers and Retailers Thu, 27 Jan 2011 01:00:01 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-129 [...] to the customer that says “I have a return” is not “okay, no problem”.  At The Frontline Performance Group we teach that the proper response to “I need to return this” is “I’m sorry [...] [...] to the customer that says “I have a return” is not “okay, no problem”.  At The Frontline Performance Group we teach that the proper response to “I need to return this” is “I’m sorry [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-128 » New Year’s Resolutions For Retailers Wed, 26 Jan 2011 16:31:41 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-128 [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...] [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-127 » Want Great Service? Behave Yourself! Wed, 26 Jan 2011 16:29:29 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-127 [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...] [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-126 » Customer Service? Oh, We’re Focused On It. Wed, 26 Jan 2011 14:52:50 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-126 [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...] [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-120 Customer Service? Oh, We’re Focused On It. « Love Your Customers Mon, 10 Jan 2011 20:54:40 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-120 [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...] [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-118 Want Great Service? Behave Yourself! « Love Your Customers Sat, 08 Jan 2011 13:42:04 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-118 [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...] [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-116 Feeling Invisible « Love Your Customers Fri, 07 Jan 2011 15:59:06 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-116 [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...] [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...]

]]> http://www.frontlineperformancegroup.com/book/comment-page-1/#comment-114 New Year’s Resolutions For Retailers « Love Your Customers Sun, 02 Jan 2011 14:28:22 +0000 http://www.frontlineprofitsperformancegroup.com/?page_id=40#comment-114 [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...] [...] Silverstein is a Managing Partner with The Frontline Performance Group. Our mission is to increase your firm’s profit by creating a top performing service based sales [...]

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