Frontline Performance Group (www.frontlineperformancegroup.com) recently partnered with Auto Rental News (www.autorentalnews.com) in conducting a groundbreaking study of the perceptions of rental car customers and the frontline staff who serve them. The results showed some rental sales perception gaps that were not anticipated.   Orlando, Florida (October 13, 2011) – Frontline Performance Group and Auto Rental [...]

Ask any number of truly successful leaders of today and they will tell you, their success does not come from marking time. They are always in motion – thinking, doing, and leading change for their organizations, their teams and themselves. At the forefront of a successful business leader’s efforts are their company’s vision and acute [...]

I have asked a lot of people, what does a good company culture look like?  The most common response I receive is: “you know it when you see it”.  Frankly, I think this is a very accurate answer.  However, what is it that we see that makes us respond in this manner? I think one [...]

Think about the last team you were on where you really felt like everybody was on the same page headed towards a common goal…Whether it be a sports related team, group project at school, or your everyday work environment there’s a reason why you felt like it was a team.  Most likely there was a [...]

Remember last time we talked about kids playing football on a playground? Well now it’s time to put even more “explicit” detail to how those basic principles apply to organizational success. Sometimes with the fast pace of our modern business climate, it’s not always easy for managers to find time to do the things they really [...]