“Good morning Rose” I said to the sales associate as she was opening her register in preparation for the store’s opening an hour from now. Rose looked at me with an expression that was a combination of bewilderment and shock. “Great” I thought, “first day at my new store and I’m running around talking to [...]
March 31, 2011 - FPG
As it is with many firms, ours is made-up of individuals from diverse backgrounds with exceptional talents. We have a singular goal, that is to guide organizations to creating, and sustaining profitable service based sales cultures. However, as we grow our practice in types of industries, number of clients and staff, so grows our diversities. [...]
March 24, 2011 - FPG
Most every frontline sales manager will agree that keeping staff encouraged when they have very price sensitive customers can be challenging. It becomes quite easy to fall into the trap of believing that by in large, customers are cheap. But here is the reality; customers are not cheap. They are value driven and want to know [...]
March 9, 2011 - FPG
Some of the best customer service comes from one word, awareness. Too often new employees are told to provide excellent customer service and only given the old catchphrases when they come aboard. They are given philosophies like “the customer is always right” or “treat customers how you would like to be treated”. While these are [...]
February 28, 2011 - FPG
Fortune Magazine recently released their annual list of the 100 Best Companies To Work For. Here are some of the well-known names that earned their way on to the list: Wegman’s Food Markets - #3 Zappos - #6 Mercedes Benz USA - #15 Stew Leonard’s - #18 Whole Foods Market - #24 Four Seasons Hotels - #53 Publix Super Markets - #67 Nordstrom’s - #74 [...]
