Consider this…

Chances are if you don’t enjoy what you do, not many people will enjoy dealing with you while you’re doing it!

A few weeks ago, I was listening to a colleague as he spoke to a group of sales professionals about the importance of harnessing the power of attitude. He reminded us that while not many people get the opportunity to do what they love, it is essential to love, find fulfillment, contentment and joy in what we do.

Having a keen awareness of the impact attitude can have on one’s ultimate success is key. It is our mindset that determines end results – so when analyzing a career choice, it is important to identify “the prize.” Ask yourself what it is about the work you do that will bring meaning and value to you, your employer, and your customers. Perhaps the most important question is will “it” bring about enough to sustain you through the rough, mundane tasks and the challenging times?

For a few of you, the first thing that may come to mind is your bottom-line. And while everyone’s goal is to be richly rewarded for one’s effort, it cannot be what gets you up and keeps you going every day.

I Love my job and that is not to say that every moment of every day brings me joy. Like most everyone, I have experienced moments when I’ve thought “I would rather be doing anything other than this!” What gets me through is keeping my eye on the prize, which for me is the gratification of helping others achieve their goals; it is the reason I have chosen to do what I do. It is that assurance of ultimate fulfillment which gets me through the difficult times.

You have the power! Your attitude is the foundation of all successes and failures. Maintaining a positive attitude and keeping your eye on the prize, whatever that may be for you, is a power only you can control.

Lynda Fleming - Director of Learning & Development, Frontline Performance Group

When you are booking a hotel over the Internet, can you “feel” the difference between one five-star hotel in New York City and another? Of course not. This changes however, if you are on the phone and you have an enthusiastic and motivated salesperson on the other end of the line, describing the property’s distinct benefits. In those moments, that representative is the hotel. It is in those situations that a company becomes “relational” versus “transactional,” producing a huge flashpoint of advantage.

Need proof? Consider these revealing responses from a study performed by T. Scott Gross & BIGresearch that included over 9,000 customers in the retail arena. The participants were asked, “What is the most important thing you look for in a shopping experience?”

• 41.4% of participants wanted knowledgeable and helpful salespeople
• 27.0% of participants wanted courteous, caring and friendly staff
• 18.3% of participants wanted low prices and product information
• 8.8% of participants wanted merchandise that is easy to find
• 4.5% of participants wanted a fast check out

As you can see, 72.9% of what people are looking for is impacted by your frontline!

To be truly successful, you must understand and appreciate the role of your frontline as the vehicle that can transform your bottom-line.