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	<title>Frontline Performance Group &#187; bottom-line</title>
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		<title>If a Complaining Customer Falls in the Woods, Does He Make a Sound?</title>
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		<pubDate>Mon, 14 Feb 2011 11:17:00 +0000</pubDate>
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		<description><![CDATA[Studies continue to show &#8211; customers who have a problem that is resolved quickly and properly are likely to develop more loyalty to a business as opposed to a customer who never had a problem. Yet often still, many businesses operate with a complaint/problem resolution system that is so complex, not even the staff is [...]]]></description>
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		<title>Understand and Appreciate Your Frontline Team</title>
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		<pubDate>Tue, 14 Dec 2010 23:05:41 +0000</pubDate>
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		<description><![CDATA[What is the definition of a frontline sales representative? Any team member that interacts with your customers is considered to be on the frontline. This includes face-to-face interactions, phone interactions, and on-line communications. Why is the frontline important to my business? In this increasingly competitive market, it is more important than ever for companies to [...]]]></description>
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		<title>Attitude Is Everything</title>
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		<pubDate>Tue, 25 May 2010 16:02:21 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
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		<description><![CDATA[Consider this&#8230; Chances are if you don&#8217;t enjoy what you do, not many people will enjoy dealing with you while you&#8217;re doing it! A few weeks ago, I was listening to a colleague as he spoke to a group of sales professionals about the importance of harnessing the power of attitude. He reminded us that [...]]]></description>
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		<title>Is your company relational or transactional?</title>
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		<pubDate>Tue, 23 Feb 2010 18:55:56 +0000</pubDate>
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		<description><![CDATA[When you are booking a hotel over the Internet, can you &#8220;feel&#8221; the difference between one five-star hotel in New York City and another? Of course not. This changes however, if you are on the phone and you have an enthusiastic and motivated salesperson on the other end of the line, describing the property&#8217;s distinct [...]]]></description>
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