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	<title>Frontline Performance Group &#187; contact centers</title>
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	<description>On-Site Sales Management</description>
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		<title>Adding Sales To Your Service Culture</title>
		<link>http://www.frontlineperformancegroup.com/561/adding-sales-to-your-service-culture/</link>
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		<pubDate>Wed, 30 Jun 2010 20:05:06 +0000</pubDate>
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				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Contact Center Pipeline]]></category>
		<category><![CDATA[contact centers]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
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		<category><![CDATA[service culture]]></category>
		<category><![CDATA[service to sales transition]]></category>
		<category><![CDATA[service-centric]]></category>
		<category><![CDATA[Ziad Khoury]]></category>

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		<description><![CDATA[I recently had the opportunity to speak with Susan Hash at Contact Center Pipeline about adding sales to service-centric organizations. Below is an excerpt from the article published in the May 2010 issue of their journal.    - Ziad Khoury Companies are overlooking the most critical element in the service to sales transition. The idea of cost-cutting and [...]]]></description>
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