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	<title>Frontline Performance Group &#187; customer contact points</title>
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		<title>Customer Service? Oh, We&#8217;re Focused On It.</title>
		<link>http://www.frontlineperformancegroup.com/857/customer-service-oh-were-focused-on-it/</link>
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		<pubDate>Wed, 12 Jan 2011 12:24:54 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
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		<description><![CDATA[Next to the sports world, no one can beat a cliché or &#8220;buzzword&#8221; to death better than the world of business. At the end of the day, it&#8217;s not about me, it&#8217;s about the team and I&#8217;m just taking it one game at a time and believe we need to take a proactive approach and close [...]]]></description>
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		<title>Relationships &amp; Results</title>
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		<pubDate>Tue, 02 Mar 2010 16:38:51 +0000</pubDate>
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		<description><![CDATA[Our goal is simple: build rewarding relationships and deliver results. But the relationships we strengthen are not just those with our clients; we also foster relationships between our clients and their customers. While coaching the frontline of a client, I was recently approached by a customer who had repeatedly experienced difficulty in receiving reward program credits. [...]]]></description>
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		<title>How much money is your company leaving on the table?</title>
		<link>http://www.frontlineperformancegroup.com/430/customer-touch-point/</link>
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		<pubDate>Tue, 02 Feb 2010 20:28:49 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
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		<description><![CDATA[Most companies have four to six customer touch points and related sales opportunities. If you map out all of your customer contact points, you will find that many of them present substantial revenue opportunities, and all of them provide significant service improvement opportunities. Look at each of your customer contact points and figure out what [...]]]></description>
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