April 15, 2010 - FPG
What most people want is pretty simple: to be part of a company with a great working environment that empowers them, rewards them for hard work, and invests in their personal growth and development.
A few years ago I had the opportunity to help a client successfully navigate the transition to a service-based sales culture, which included developing the frontline sales team and providing the necessary tools and resources they needed to be successful. A few years later, I received a phone call from a FPG colleague who was completing some follow-up work with that same client. He stated he had a message for me from a frontline employee I had specifically worked with years ago. The message was simple: “thank you, you changed my life.”
In that moment I was reminded why I am so passionate about my work.
Employees want to make a difference. They want to be enthused about their work and in an environment that inspires them to contribute. I am lucky enough to have the opportunity to help our clients realize this, bring it to fruition, and in the process, positively impact the lives of the people I meet along the way. That is powerful and something worth being passionate about!
Carole Wade - Director of Client Performance, Frontline Performance Group
