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	<title>Frontline Performance Group &#187; frontline</title>
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	<link>http://www.frontlineperformancegroup.com</link>
	<description>On-Site Sales Management</description>
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		<title>Become Value Focused &#8211; It Sells</title>
		<link>http://www.frontlineperformancegroup.com/1007/become-value-focused-it-sells/</link>
		<comments>http://www.frontlineperformancegroup.com/1007/become-value-focused-it-sells/#comments</comments>
		<pubDate>Thu, 24 Mar 2011 10:02:31 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales revenue]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=1007</guid>
		<description><![CDATA[Most every frontline sales manager will agree that keeping staff encouraged when they have very price sensitive customers can be challenging. It becomes quite easy to fall into the trap of believing that by in large, customers are cheap. But here is the reality; customers are not cheap. They are value driven and want to know [...]]]></description>
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		<title>Customer Service? Oh, We&#8217;re Focused On It.</title>
		<link>http://www.frontlineperformancegroup.com/857/customer-service-oh-were-focused-on-it/</link>
		<comments>http://www.frontlineperformancegroup.com/857/customer-service-oh-were-focused-on-it/#comments</comments>
		<pubDate>Wed, 12 Jan 2011 12:24:54 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[business performance]]></category>
		<category><![CDATA[customer contact points]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[service level]]></category>
		<category><![CDATA[service-based sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=857</guid>
		<description><![CDATA[Next to the sports world, no one can beat a cliché or &#8220;buzzword&#8221; to death better than the world of business. At the end of the day, it&#8217;s not about me, it&#8217;s about the team and I&#8217;m just taking it one game at a time and believe we need to take a proactive approach and close [...]]]></description>
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		<title>Understand and Appreciate Your Frontline Team</title>
		<link>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/</link>
		<comments>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 23:05:41 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[revenue]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service and sales]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=773</guid>
		<description><![CDATA[What is the definition of a frontline sales representative? Any team member that interacts with your customers is considered to be on the frontline. This includes face-to-face interactions, phone interactions, and on-line communications. Why is the frontline important to my business? In this increasingly competitive market, it is more important than ever for companies to [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Want to Boost Customer Experiences? &#8211; Take Your Cues From the Queue</title>
		<link>http://www.frontlineperformancegroup.com/740/want-to-boost-customer-experiences-take-your-cues-from-the-queue/</link>
		<comments>http://www.frontlineperformancegroup.com/740/want-to-boost-customer-experiences-take-your-cues-from-the-queue/#comments</comments>
		<pubDate>Wed, 08 Dec 2010 01:37:34 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[frontline manager]]></category>
		<category><![CDATA[frontline sales]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service-based sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=740</guid>
		<description><![CDATA[Every time I travel to the UK for client assignments, it amazes me how comfortable British people are with standing in line and waiting for service. To the British, this pastime of &#8220;queuing&#8221; is as common as any other proper tradition.  When traveling there and reluctantly conforming to this tradition while waiting at car rental counters, hotel check-ins, [...]]]></description>
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		<item>
		<title>Increasing Your Leadership Credibility</title>
		<link>http://www.frontlineperformancegroup.com/729/increasing-your-leadership-credibility/</link>
		<comments>http://www.frontlineperformancegroup.com/729/increasing-your-leadership-credibility/#comments</comments>
		<pubDate>Tue, 30 Nov 2010 18:28:35 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line results]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=729</guid>
		<description><![CDATA[A successful coach and an all-star player have many things in common. Generally speaking, they both desire to win and know what it takes to win.  They operate from the same playbook and know what general obstacles will prevent them from winning.  They practice to get better, and both have experienced defeat as well as success. So, what are the [...]]]></description>
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		<title>The Importance of Employee Development</title>
		<link>http://www.frontlineperformancegroup.com/671/the-importance-of-employee-development/</link>
		<comments>http://www.frontlineperformancegroup.com/671/the-importance-of-employee-development/#comments</comments>
		<pubDate>Thu, 21 Oct 2010 21:34:18 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[Customer Service Representative]]></category>
		<category><![CDATA[employee development]]></category>
		<category><![CDATA[employee growth and development]]></category>
		<category><![CDATA[employee performance]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[service up-sell]]></category>
		<category><![CDATA[up-selling]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=671</guid>
		<description><![CDATA[Last spring I was at a client location doing side-by-side coaching with a Customer Service Representative (CSR) and observed the CSR offer a service up-sell. She used incorrect language when it came time to present the cost and the customer promptly said &#8220;no.&#8221; After the customer left, we discussed in detail the proper dialogue for [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Consistency is the key to frontline sales</title>
		<link>http://www.frontlineperformancegroup.com/653/consistency-is-the-key-to-frontline-sales/</link>
		<comments>http://www.frontlineperformancegroup.com/653/consistency-is-the-key-to-frontline-sales/#comments</comments>
		<pubDate>Wed, 22 Sep 2010 14:56:35 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[consistency and results]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[frontline sales]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service performance]]></category>
		<category><![CDATA[sales consistency]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=653</guid>
		<description><![CDATA[It happens all the time. We work with a salesperson hitting home runs on every swing when they turn to us and say, &#8220;Just stay right where you are, you&#8217;re my good luck charm!&#8221; or &#8220;I&#8217;m going to put a cardboard cutout of you right here because whenever you&#8217;re around, my  numbers go through the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Misplaced Loyalty</title>
		<link>http://www.frontlineperformancegroup.com/630/misplaced-loyalty/</link>
		<comments>http://www.frontlineperformancegroup.com/630/misplaced-loyalty/#comments</comments>
		<pubDate>Tue, 31 Aug 2010 19:21:32 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[employee loyalty]]></category>
		<category><![CDATA[employee performance]]></category>
		<category><![CDATA[employee value]]></category>
		<category><![CDATA[employer loyalty]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[level of performance]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[right fit employees]]></category>
		<category><![CDATA[taking care of customers]]></category>
		<category><![CDATA[taking care of employees]]></category>
		<category><![CDATA[underperformers]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=630</guid>
		<description><![CDATA[When does employee loyalty cross the line and become management irresponsibility? We are fortunate in that the overwhelming majority of our clients have a deep desire to support and care for their frontline teams. They do this for many reasons; some altruistic, some not. Some care for their teams because they are genuinely concerned for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Transforming A Business Culture</title>
		<link>http://www.frontlineperformancegroup.com/604/transforming-a-business-culture/</link>
		<comments>http://www.frontlineperformancegroup.com/604/transforming-a-business-culture/#comments</comments>
		<pubDate>Wed, 28 Jul 2010 18:14:38 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line results]]></category>
		<category><![CDATA[business culture]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
		<category><![CDATA[sales and service performance]]></category>
		<category><![CDATA[service-based sales]]></category>
		<category><![CDATA[service-based sales culture]]></category>
		<category><![CDATA[workplace culture]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=604</guid>
		<description><![CDATA[One of my more memorable client experiences occurred a few years ago while I was working with a company to improve customer service and ancillary sales. After conducting the initial discovery visits and leading the frontline team through our core seminars, the company experienced an almost immediate and very significant improvement in both service and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Achieving Sales Goals</title>
		<link>http://www.frontlineperformancegroup.com/577/achieving-sales-goals/</link>
		<comments>http://www.frontlineperformancegroup.com/577/achieving-sales-goals/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 19:57:27 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[achieving sales goals]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[goal setting]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales goals]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[tangible goals]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=577</guid>
		<description><![CDATA[In the 10 years I have been with FPG, I have conducted monthly goal setting sessions with thousands of salespeople across numerous industries. One of the key insights I have gained from these sessions is the importance of seeing the potential fruits of your labor before you move forward with achieving your goals. What do [...]]]></description>
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		<slash:comments>1</slash:comments>
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