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	<title>Frontline Performance Group &#187; profit</title>
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	<link>http://www.frontlineperformancegroup.com</link>
	<description>On-Site Sales Management</description>
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		<title>Synergetic Diversity &#8211; Pooling Differences to Maximize Results</title>
		<link>http://www.frontlineperformancegroup.com/1013/synergetic-diversity-pooling-differences-to-maximize-results/</link>
		<comments>http://www.frontlineperformancegroup.com/1013/synergetic-diversity-pooling-differences-to-maximize-results/#comments</comments>
		<pubDate>Fri, 01 Apr 2011 03:21:02 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line results]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service performance]]></category>
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		<description><![CDATA[As it is with many firms, ours is made-up of individuals from diverse backgrounds with exceptional talents.  We have a singular goal, that is to guide organizations to creating, and sustaining profitable service based sales cultures.  However, as we grow our practice in types of industries, number of clients and staff, so grows our diversities.  [...]]]></description>
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		<title>The Customer Must Come Second</title>
		<link>http://www.frontlineperformancegroup.com/969/the-customer-must-come-second/</link>
		<comments>http://www.frontlineperformancegroup.com/969/the-customer-must-come-second/#comments</comments>
		<pubDate>Mon, 28 Feb 2011 21:07:54 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee value]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[industry leader]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[performance potential]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=969</guid>
		<description><![CDATA[Fortune Magazine recently released their annual list of the 100 Best Companies To Work For. Here are some of the well-known names that earned their way on to the list: Wegman&#8217;s Food Markets - #3 Zappos - #6 Mercedes Benz USA - #15 Stew Leonard&#8217;s - #18 Whole Foods Market - #24 Four Seasons Hotels - #53 Publix Super Markets - #67 Nordstrom&#8217;s - #74 [...]]]></description>
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		<title>Understand and Appreciate Your Frontline Team</title>
		<link>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/</link>
		<comments>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 23:05:41 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[revenue]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service and sales]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=773</guid>
		<description><![CDATA[What is the definition of a frontline sales representative? Any team member that interacts with your customers is considered to be on the frontline. This includes face-to-face interactions, phone interactions, and on-line communications. Why is the frontline important to my business? In this increasingly competitive market, it is more important than ever for companies to [...]]]></description>
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		<title>Metric Fixation</title>
		<link>http://www.frontlineperformancegroup.com/544/metric-fixation/</link>
		<comments>http://www.frontlineperformancegroup.com/544/metric-fixation/#comments</comments>
		<pubDate>Wed, 09 Jun 2010 18:41:20 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[business performance]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[key metrics]]></category>
		<category><![CDATA[key performance indicators]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[sales and service performance]]></category>
		<category><![CDATA[sales metrics]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=544</guid>
		<description><![CDATA[I often see high-level managers and business owners express an almost irrational fixation on a singular internal metric or Key Performance Indicator (KPI). Their steadfast focus, while admirable, is often shockingly misguided and harmful to the business. This owner intensity typically drives the organization to dramatically improve one specific metric while ignoring others, which frequently [...]]]></description>
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		<title>Peak Potential, Not Perceived Potential</title>
		<link>http://www.frontlineperformancegroup.com/436/peak-potential-not-perceived-potential/</link>
		<comments>http://www.frontlineperformancegroup.com/436/peak-potential-not-perceived-potential/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 15:22:06 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[performance potential]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[revenue]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=436</guid>
		<description><![CDATA[In order to be truly successful companies must strive to reach their full potential, not just improvement. Compare overall performance to your top performers. Now imagine the behavior of your high flyers becoming the norm in your organization. If you have found a few people who can perform at this level, why not duplicate them [...]]]></description>
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		<title>Optimizing Sales &amp; Service Performance</title>
		<link>http://www.frontlineperformancegroup.com/413/optimizingsalesandperformance/</link>
		<comments>http://www.frontlineperformancegroup.com/413/optimizingsalesandperformance/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 15:53:46 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[optimizing sales]]></category>
		<category><![CDATA[optimizing service]]></category>
		<category><![CDATA[performance potential]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service performance]]></category>
		<category><![CDATA[sales levels]]></category>
		<category><![CDATA[sales revenue]]></category>
		<category><![CDATA[service level]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=413</guid>
		<description><![CDATA[Defining a theoretical frontline strategy for high profitability is not a difficult thing to do. Getting people to do it, and do it consistently, is. In order to optimize sales and service performance, you must embrace three primary areas of actionable focus: Creating the Right Environment Ensuring the Right Personnel Fit Executing the Right Action Changing [...]]]></description>
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		<title>Frontline Sales Representatives</title>
		<link>http://www.frontlineperformancegroup.com/406/frontline/</link>
		<comments>http://www.frontlineperformancegroup.com/406/frontline/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 22:12:47 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales revenue]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=406</guid>
		<description><![CDATA[What is the definition of a frontline sales representative? Any team member that interacts with your customers is considered to be on the frontline. This includes face-to-face interactions, phone interactions, and online communications. Why is the frontline important to your business? In this increasingly competitive market, it is more important than ever for companies to [...]]]></description>
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