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	<title>Frontline Performance Group &#187; results</title>
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	<description>On-Site Sales Management</description>
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		<title>Defining the &#8220;Playing Field&#8221; for Your Organizational Team</title>
		<link>http://www.frontlineperformancegroup.com/959/defining-the-playing-field-for-your-organizational-team/</link>
		<comments>http://www.frontlineperformancegroup.com/959/defining-the-playing-field-for-your-organizational-team/#comments</comments>
		<pubDate>Mon, 21 Feb 2011 05:51:32 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[effective teams]]></category>
		<category><![CDATA[employee performance]]></category>
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		<category><![CDATA[results]]></category>
		<category><![CDATA[team]]></category>

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		<description><![CDATA[Have you ever seen kids playing a game of American football on a playground? It’s pretty interesting because what they do could actually teach senior management at many companies a core secret to creating “inspired performance”. Of course inspired performance is when employees are totally committed to their company, their team and their customers. It’s [...]]]></description>
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		<title>Understand and Appreciate Your Frontline Team</title>
		<link>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/</link>
		<comments>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 23:05:41 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line]]></category>
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		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>
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		<category><![CDATA[sales]]></category>
		<category><![CDATA[service and sales]]></category>
		<category><![CDATA[team]]></category>

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		<description><![CDATA[What is the definition of a frontline sales representative? Any team member that interacts with your customers is considered to be on the frontline. This includes face-to-face interactions, phone interactions, and on-line communications. Why is the frontline important to my business? In this increasingly competitive market, it is more important than ever for companies to [...]]]></description>
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		<title>FPG Impact Felt Beyond Financials</title>
		<link>http://www.frontlineperformancegroup.com/522/fpg-impact-felt-beyond-financials/</link>
		<comments>http://www.frontlineperformancegroup.com/522/fpg-impact-felt-beyond-financials/#comments</comments>
		<pubDate>Wed, 12 May 2010 16:41:20 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[call center]]></category>
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		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[frontline seminars]]></category>
		<category><![CDATA[performance levels]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[sales results]]></category>

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		<description><![CDATA[During a recent client launch, a call center agent approached me to compliment our initial seminar and share the profound impact it had on her life. As this type of feedback is common after our client launches, it was the personal nature of these comments that made me take special notice. The phone agent I [...]]]></description>
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		<title>Relationships &amp; Results</title>
		<link>http://www.frontlineperformancegroup.com/473/relationships-results/</link>
		<comments>http://www.frontlineperformancegroup.com/473/relationships-results/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 16:38:51 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer contact points]]></category>
		<category><![CDATA[customer dispute]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer touch points]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[optimizing service]]></category>
		<category><![CDATA[problem resolution]]></category>
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		<category><![CDATA[service level]]></category>
		<category><![CDATA[service recovery]]></category>

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		<description><![CDATA[Our goal is simple: build rewarding relationships and deliver results. But the relationships we strengthen are not just those with our clients; we also foster relationships between our clients and their customers. While coaching the frontline of a client, I was recently approached by a customer who had repeatedly experienced difficulty in receiving reward program credits. [...]]]></description>
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		<title>Is your company relational or transactional?</title>
		<link>http://www.frontlineperformancegroup.com/451/is-your-company-relational-or-transactional/</link>
		<comments>http://www.frontlineperformancegroup.com/451/is-your-company-relational-or-transactional/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 18:55:56 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
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		<category><![CDATA[relational]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[shopping experience]]></category>
		<category><![CDATA[transactional]]></category>

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		<description><![CDATA[When you are booking a hotel over the Internet, can you &#8220;feel&#8221; the difference between one five-star hotel in New York City and another? Of course not. This changes however, if you are on the phone and you have an enthusiastic and motivated salesperson on the other end of the line, describing the property&#8217;s distinct [...]]]></description>
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