<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Frontline Performance Group &#187; sales and service</title>
	<atom:link href="http://www.frontlineperformancegroup.com/tag/sales-and-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.frontlineperformancegroup.com</link>
	<description>On-Site Sales Management</description>
	<lastBuildDate>Thu, 13 Oct 2011 18:18:10 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.1.4</generator>
		<item>
		<title>Be Aware &#8230; Great Customer Service is Only a Philosophy, Not an Action Plan</title>
		<link>http://www.frontlineperformancegroup.com/984/be-aware-great-customer-service-is-only-a-philosophy-not-an-action-plan/</link>
		<comments>http://www.frontlineperformancegroup.com/984/be-aware-great-customer-service-is-only-a-philosophy-not-an-action-plan/#comments</comments>
		<pubDate>Wed, 09 Mar 2011 19:54:52 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer touch points]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[optimizing]]></category>
		<category><![CDATA[performance potential]]></category>
		<category><![CDATA[sales and service]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=984</guid>
		<description><![CDATA[Some of the best customer service comes from one word, awareness. Too often new employees are told to provide excellent customer service and only given the old catchphrases when they come aboard.  They are given philosophies like “the customer is always right” or “treat customers how you would like to be treated”. While these are [...]]]></description>
		<wfw:commentRss>http://www.frontlineperformancegroup.com/984/be-aware-great-customer-service-is-only-a-philosophy-not-an-action-plan/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Surefire Way to Gain Final Commitment</title>
		<link>http://www.frontlineperformancegroup.com/843/the-surefire-way-to-gain-final-commitment/</link>
		<comments>http://www.frontlineperformancegroup.com/843/the-surefire-way-to-gain-final-commitment/#comments</comments>
		<pubDate>Fri, 07 Jan 2011 22:34:06 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
		<category><![CDATA[service-based sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=843</guid>
		<description><![CDATA[When a prospect does not fully understand what you are offering or if they don&#8217;t believe what you are saying, objections can and do occur. Remember that if a person was not at all interested in what you have to offer, they would not even bother objecting. Sales in and of itself can entail changing [...]]]></description>
		<wfw:commentRss>http://www.frontlineperformancegroup.com/843/the-surefire-way-to-gain-final-commitment/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Pink Sales General</title>
		<link>http://www.frontlineperformancegroup.com/591/the-pink-sales-general/</link>
		<comments>http://www.frontlineperformancegroup.com/591/the-pink-sales-general/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 19:02:55 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[optimizing sales]]></category>
		<category><![CDATA[recognition programs]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
		<category><![CDATA[sales leadership]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=591</guid>
		<description><![CDATA[Mary Kay Cosmetics has always been a brand synonymous with sales and service. Founded by Mary Kay Ash in 1963, the firm has since expanded into a global cosmetics company posting over $2 billion in annual wholesale sales. The company serves consumers in more than 35 markets worldwide and has over 2 million global independent [...]]]></description>
		<wfw:commentRss>http://www.frontlineperformancegroup.com/591/the-pink-sales-general/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FPG Announces Partnership Agreement with Integrated Supply Network, Inc.</title>
		<link>http://www.frontlineperformancegroup.com/444/fpg-announces-partnership-agreement/</link>
		<comments>http://www.frontlineperformancegroup.com/444/fpg-announces-partnership-agreement/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 16:37:54 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Press]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[financial performance]]></category>
		<category><![CDATA[FPG]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[Integrated Supply Network]]></category>
		<category><![CDATA[ISN]]></category>
		<category><![CDATA[partnership agreement]]></category>
		<category><![CDATA[sales and service]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
		<category><![CDATA[sales development]]></category>
		<category><![CDATA[sales management program]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=444</guid>
		<description><![CDATA[Orlando, Florida (February 12, 2010) &#8211; Frontline Performance Group today announced it has signed a partnership agreement with Integrated Supply Network, Inc., a master wholesale distributor, supply chain service provider and the nation&#8217;s largest independent tool and equipment specialist. Under this agreement, FPG will assist Integrated Supply Network in developing the service and sales effectiveness [...]]]></description>
		<wfw:commentRss>http://www.frontlineperformancegroup.com/444/fpg-announces-partnership-agreement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

