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	<title>Frontline Performance Group &#187; sales</title>
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	<link>http://www.frontlineperformancegroup.com</link>
	<description>On-Site Sales Management</description>
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		<title>Let Your Sales Reps Sleep on the Job</title>
		<link>http://www.frontlineperformancegroup.com/1080/let-your-sales-reps-sleep-on-the-job/</link>
		<comments>http://www.frontlineperformancegroup.com/1080/let-your-sales-reps-sleep-on-the-job/#comments</comments>
		<pubDate>Wed, 27 Apr 2011 06:29:08 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[employee value]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales rep]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=1080</guid>
		<description><![CDATA[I have asked a lot of people, what does a good company culture look like?  The most common response I receive is: “you know it when you see it”.  Frankly, I think this is a very accurate answer.  However, what is it that we see that makes us respond in this manner? I think one [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Synergetic Diversity &#8211; Pooling Differences to Maximize Results</title>
		<link>http://www.frontlineperformancegroup.com/1013/synergetic-diversity-pooling-differences-to-maximize-results/</link>
		<comments>http://www.frontlineperformancegroup.com/1013/synergetic-diversity-pooling-differences-to-maximize-results/#comments</comments>
		<pubDate>Fri, 01 Apr 2011 03:21:02 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line results]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service performance]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=1013</guid>
		<description><![CDATA[As it is with many firms, ours is made-up of individuals from diverse backgrounds with exceptional talents.  We have a singular goal, that is to guide organizations to creating, and sustaining profitable service based sales cultures.  However, as we grow our practice in types of industries, number of clients and staff, so grows our diversities.  [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Become Value Focused &#8211; It Sells</title>
		<link>http://www.frontlineperformancegroup.com/1007/become-value-focused-it-sells/</link>
		<comments>http://www.frontlineperformancegroup.com/1007/become-value-focused-it-sells/#comments</comments>
		<pubDate>Thu, 24 Mar 2011 10:02:31 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales revenue]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=1007</guid>
		<description><![CDATA[Most every frontline sales manager will agree that keeping staff encouraged when they have very price sensitive customers can be challenging. It becomes quite easy to fall into the trap of believing that by in large, customers are cheap. But here is the reality; customers are not cheap. They are value driven and want to know [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>If a Complaining Customer Falls in the Woods, Does He Make a Sound?</title>
		<link>http://www.frontlineperformancegroup.com/931/if-a-complaining-customer-falls-in-the-woods-does-he-make-a-sound/</link>
		<comments>http://www.frontlineperformancegroup.com/931/if-a-complaining-customer-falls-in-the-woods-does-he-make-a-sound/#comments</comments>
		<pubDate>Mon, 14 Feb 2011 11:17:00 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=931</guid>
		<description><![CDATA[Studies continue to show &#8211; customers who have a problem that is resolved quickly and properly are likely to develop more loyalty to a business as opposed to a customer who never had a problem. Yet often still, many businesses operate with a complaint/problem resolution system that is so complex, not even the staff is [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What&#8217;s In a Name? &#8211; The Foundation of Relationship Selling</title>
		<link>http://www.frontlineperformancegroup.com/922/whats-in-a-name-the-foundation-of-relationship-selling/</link>
		<comments>http://www.frontlineperformancegroup.com/922/whats-in-a-name-the-foundation-of-relationship-selling/#comments</comments>
		<pubDate>Thu, 03 Feb 2011 17:05:38 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer touch points]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales revenue]]></category>
		<category><![CDATA[service-based sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=922</guid>
		<description><![CDATA[The difference is night and day.  One transaction takes place where the salesperson makes an introduction by offering me their name and asking for mine and another takes place with no introduction at all and gets right to the sale.  In the first, I feel important and appreciated.  In the latter, I feel like just [...]]]></description>
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		<title>Predetermined Interview Questions Can Weave a Very Tangled Web</title>
		<link>http://www.frontlineperformancegroup.com/897/predetermined-interview-questions-can-weave-a-very-tangled-web/</link>
		<comments>http://www.frontlineperformancegroup.com/897/predetermined-interview-questions-can-weave-a-very-tangled-web/#comments</comments>
		<pubDate>Wed, 26 Jan 2011 15:19:27 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employee growth and development]]></category>
		<category><![CDATA[prospect]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales call]]></category>
		<category><![CDATA[sales manager]]></category>
		<category><![CDATA[salespeople]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=897</guid>
		<description><![CDATA[Some of the best managers use a technique in interviewing that I like to refer to as spider webbing. Spider webbing has many different names or references, but simply put, it is listening to the interviewee&#8217;s answers and asking questions from those answers. In business to business sales, this is most commonly referred to as asking [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving Your Sales Performance and Your New Year&#8217;s Resolution May Have a Lot In Common</title>
		<link>http://www.frontlineperformancegroup.com/883/improving-your-sales-performance-and-your-new-years-resolution-may-have-a-lot-in-common/</link>
		<comments>http://www.frontlineperformancegroup.com/883/improving-your-sales-performance-and-your-new-years-resolution-may-have-a-lot-in-common/#comments</comments>
		<pubDate>Wed, 19 Jan 2011 12:23:23 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[employee performance]]></category>
		<category><![CDATA[goal setting]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales goals]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=883</guid>
		<description><![CDATA[&#8220;This one step &#8211; choosing a goal and sticking to it &#8211; changes everything.&#8221; &#8211; Scott Reed I&#8217;m going to lose 10 pounds&#8230;I&#8217;m going to work out 5 days a week&#8230;I&#8217;m going to eat healthy.  Does that sound like something you said to yourself or told everyone around you when you were enjoying the holidays [...]]]></description>
		<wfw:commentRss>http://www.frontlineperformancegroup.com/883/improving-your-sales-performance-and-your-new-years-resolution-may-have-a-lot-in-common/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Surefire Way to Gain Final Commitment</title>
		<link>http://www.frontlineperformancegroup.com/843/the-surefire-way-to-gain-final-commitment/</link>
		<comments>http://www.frontlineperformancegroup.com/843/the-surefire-way-to-gain-final-commitment/#comments</comments>
		<pubDate>Fri, 07 Jan 2011 22:34:06 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
		<category><![CDATA[service-based sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=843</guid>
		<description><![CDATA[When a prospect does not fully understand what you are offering or if they don&#8217;t believe what you are saying, objections can and do occur. Remember that if a person was not at all interested in what you have to offer, they would not even bother objecting. Sales in and of itself can entail changing [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Sales Management &#8211; 5 Tips That Create &#8220;Inspired Performance&#8221;</title>
		<link>http://www.frontlineperformancegroup.com/779/sales-management-5-tips-that-create-inspired-performance/</link>
		<comments>http://www.frontlineperformancegroup.com/779/sales-management-5-tips-that-create-inspired-performance/#comments</comments>
		<pubDate>Tue, 21 Dec 2010 22:12:00 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=779</guid>
		<description><![CDATA[Dr. Paul Hersey said that &#8220;Effective leadership is not &#8216;different strokes for different folks.&#8217; It&#8217;s different strokes for the same folks, depending on their level of readiness for specific tasks.&#8221; Have you ever heard a sales manager say something like, &#8220;Well this is how I manage and that&#8217;s the way it is&#8221;? Sometimes, the good [...]]]></description>
		<wfw:commentRss>http://www.frontlineperformancegroup.com/779/sales-management-5-tips-that-create-inspired-performance/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Understand and Appreciate Your Frontline Team</title>
		<link>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/</link>
		<comments>http://www.frontlineperformancegroup.com/773/understand-and-appreciate-your-frontline-team/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 23:05:41 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line]]></category>
		<category><![CDATA[customer interaction]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[revenue]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service and sales]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=773</guid>
		<description><![CDATA[What is the definition of a frontline sales representative? Any team member that interacts with your customers is considered to be on the frontline. This includes face-to-face interactions, phone interactions, and on-line communications. Why is the frontline important to my business? In this increasingly competitive market, it is more important than ever for companies to [...]]]></description>
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