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	<title>Frontline Performance Group &#187; salespeople</title>
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	<link>http://www.frontlineperformancegroup.com</link>
	<description>On-Site Sales Management</description>
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		<title>Become Value Focused &#8211; It Sells</title>
		<link>http://www.frontlineperformancegroup.com/1007/become-value-focused-it-sells/</link>
		<comments>http://www.frontlineperformancegroup.com/1007/become-value-focused-it-sells/#comments</comments>
		<pubDate>Thu, 24 Mar 2011 10:02:31 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[Frontline Performance Group]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales revenue]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=1007</guid>
		<description><![CDATA[Most every frontline sales manager will agree that keeping staff encouraged when they have very price sensitive customers can be challenging. It becomes quite easy to fall into the trap of believing that by in large, customers are cheap. But here is the reality; customers are not cheap. They are value driven and want to know [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Predetermined Interview Questions Can Weave a Very Tangled Web</title>
		<link>http://www.frontlineperformancegroup.com/897/predetermined-interview-questions-can-weave-a-very-tangled-web/</link>
		<comments>http://www.frontlineperformancegroup.com/897/predetermined-interview-questions-can-weave-a-very-tangled-web/#comments</comments>
		<pubDate>Wed, 26 Jan 2011 15:19:27 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employee growth and development]]></category>
		<category><![CDATA[prospect]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales call]]></category>
		<category><![CDATA[sales manager]]></category>
		<category><![CDATA[salespeople]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=897</guid>
		<description><![CDATA[Some of the best managers use a technique in interviewing that I like to refer to as spider webbing. Spider webbing has many different names or references, but simply put, it is listening to the interviewee&#8217;s answers and asking questions from those answers. In business to business sales, this is most commonly referred to as asking [...]]]></description>
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		<title>Sales Management &#8211; 5 Tips That Create &#8220;Inspired Performance&#8221;</title>
		<link>http://www.frontlineperformancegroup.com/779/sales-management-5-tips-that-create-inspired-performance/</link>
		<comments>http://www.frontlineperformancegroup.com/779/sales-management-5-tips-that-create-inspired-performance/#comments</comments>
		<pubDate>Tue, 21 Dec 2010 22:12:00 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[business success]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[team]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=779</guid>
		<description><![CDATA[Dr. Paul Hersey said that &#8220;Effective leadership is not &#8216;different strokes for different folks.&#8217; It&#8217;s different strokes for the same folks, depending on their level of readiness for specific tasks.&#8221; Have you ever heard a sales manager say something like, &#8220;Well this is how I manage and that&#8217;s the way it is&#8221;? Sometimes, the good [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>The Importance of Employee Development</title>
		<link>http://www.frontlineperformancegroup.com/671/the-importance-of-employee-development/</link>
		<comments>http://www.frontlineperformancegroup.com/671/the-importance-of-employee-development/#comments</comments>
		<pubDate>Thu, 21 Oct 2010 21:34:18 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[Customer Service Representative]]></category>
		<category><![CDATA[employee development]]></category>
		<category><![CDATA[employee growth and development]]></category>
		<category><![CDATA[employee performance]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[service up-sell]]></category>
		<category><![CDATA[up-selling]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=671</guid>
		<description><![CDATA[Last spring I was at a client location doing side-by-side coaching with a Customer Service Representative (CSR) and observed the CSR offer a service up-sell. She used incorrect language when it came time to present the cost and the customer promptly said &#8220;no.&#8221; After the customer left, we discussed in detail the proper dialogue for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Pressure Cooker</title>
		<link>http://www.frontlineperformancegroup.com/610/the-pressure-cooker/</link>
		<comments>http://www.frontlineperformancegroup.com/610/the-pressure-cooker/#comments</comments>
		<pubDate>Fri, 06 Aug 2010 19:34:04 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[performance potential]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
		<category><![CDATA[sales and service performance]]></category>
		<category><![CDATA[sales goals]]></category>
		<category><![CDATA[sales pitch]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[visualization]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=610</guid>
		<description><![CDATA[We have all been there before. There are only a few days left in the month, and you are hanging by a thread to earn a tier payout or hit a sales quota. That sinking feeling, a sense of foreboding, starts to creep in. The pressure is on and you begin to think, &#8220;What if [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Social circles could be flattening your business</title>
		<link>http://www.frontlineperformancegroup.com/598/social-circles-could-be-flattening-your-business/</link>
		<comments>http://www.frontlineperformancegroup.com/598/social-circles-could-be-flattening-your-business/#comments</comments>
		<pubDate>Tue, 20 Jul 2010 18:29:43 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[developing sales relationships]]></category>
		<category><![CDATA[listening to customers]]></category>
		<category><![CDATA[relational experiences]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social networks]]></category>
		<category><![CDATA[transactional experiences]]></category>
		<category><![CDATA[understanding customer needs]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=598</guid>
		<description><![CDATA[By nature, human beings are social creatures; we want to interact, assimilate, commune, share stories and experiences. Social interaction is often the medium through which we develop relationships. It is how we formulate our opinions, our preferences and determine what we like, whom we trust. Sales is a social event; yet the inherent, old school [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Achieving Sales Goals</title>
		<link>http://www.frontlineperformancegroup.com/577/achieving-sales-goals/</link>
		<comments>http://www.frontlineperformancegroup.com/577/achieving-sales-goals/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 19:57:27 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[achieving sales goals]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[goal setting]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales goals]]></category>
		<category><![CDATA[salespeople]]></category>
		<category><![CDATA[tangible goals]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=577</guid>
		<description><![CDATA[In the 10 years I have been with FPG, I have conducted monthly goal setting sessions with thousands of salespeople across numerous industries. One of the key insights I have gained from these sessions is the importance of seeing the potential fruits of your labor before you move forward with achieving your goals. What do [...]]]></description>
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		<slash:comments>1</slash:comments>
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