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	<title>Frontline Performance Group &#187; service-based sales culture</title>
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		<title>Transforming A Business Culture</title>
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		<pubDate>Wed, 28 Jul 2010 18:14:38 +0000</pubDate>
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		<category><![CDATA[bottom-line results]]></category>
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		<description><![CDATA[One of my more memorable client experiences occurred a few years ago while I was working with a company to improve customer service and ancillary sales. After conducting the initial discovery visits and leading the frontline team through our core seminars, the company experienced an almost immediate and very significant improvement in both service and [...]]]></description>
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