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	<title>Frontline Performance Group &#187; service-based sales</title>
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		<title>What&#8217;s In a Name? &#8211; The Foundation of Relationship Selling</title>
		<link>http://www.frontlineperformancegroup.com/922/whats-in-a-name-the-foundation-of-relationship-selling/</link>
		<comments>http://www.frontlineperformancegroup.com/922/whats-in-a-name-the-foundation-of-relationship-selling/#comments</comments>
		<pubDate>Thu, 03 Feb 2011 17:05:38 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
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		<description><![CDATA[The difference is night and day.  One transaction takes place where the salesperson makes an introduction by offering me their name and asking for mine and another takes place with no introduction at all and gets right to the sale.  In the first, I feel important and appreciated.  In the latter, I feel like just [...]]]></description>
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		<title>Customer Service? Oh, We&#8217;re Focused On It.</title>
		<link>http://www.frontlineperformancegroup.com/857/customer-service-oh-were-focused-on-it/</link>
		<comments>http://www.frontlineperformancegroup.com/857/customer-service-oh-were-focused-on-it/#comments</comments>
		<pubDate>Wed, 12 Jan 2011 12:24:54 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[business performance]]></category>
		<category><![CDATA[customer contact points]]></category>
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		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=857</guid>
		<description><![CDATA[Next to the sports world, no one can beat a cliché or &#8220;buzzword&#8221; to death better than the world of business. At the end of the day, it&#8217;s not about me, it&#8217;s about the team and I&#8217;m just taking it one game at a time and believe we need to take a proactive approach and close [...]]]></description>
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		<title>The Surefire Way to Gain Final Commitment</title>
		<link>http://www.frontlineperformancegroup.com/843/the-surefire-way-to-gain-final-commitment/</link>
		<comments>http://www.frontlineperformancegroup.com/843/the-surefire-way-to-gain-final-commitment/#comments</comments>
		<pubDate>Fri, 07 Jan 2011 22:34:06 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
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		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
		<category><![CDATA[service-based sales]]></category>

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		<description><![CDATA[When a prospect does not fully understand what you are offering or if they don&#8217;t believe what you are saying, objections can and do occur. Remember that if a person was not at all interested in what you have to offer, they would not even bother objecting. Sales in and of itself can entail changing [...]]]></description>
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		<title>Want to Boost Customer Experiences? &#8211; Take Your Cues From the Queue</title>
		<link>http://www.frontlineperformancegroup.com/740/want-to-boost-customer-experiences-take-your-cues-from-the-queue/</link>
		<comments>http://www.frontlineperformancegroup.com/740/want-to-boost-customer-experiences-take-your-cues-from-the-queue/#comments</comments>
		<pubDate>Wed, 08 Dec 2010 01:37:34 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer interaction]]></category>
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		<category><![CDATA[frontline manager]]></category>
		<category><![CDATA[frontline sales]]></category>
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		<category><![CDATA[service-based sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=740</guid>
		<description><![CDATA[Every time I travel to the UK for client assignments, it amazes me how comfortable British people are with standing in line and waiting for service. To the British, this pastime of &#8220;queuing&#8221; is as common as any other proper tradition.  When traveling there and reluctantly conforming to this tradition while waiting at car rental counters, hotel check-ins, [...]]]></description>
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		<title>Transforming A Business Culture</title>
		<link>http://www.frontlineperformancegroup.com/604/transforming-a-business-culture/</link>
		<comments>http://www.frontlineperformancegroup.com/604/transforming-a-business-culture/#comments</comments>
		<pubDate>Wed, 28 Jul 2010 18:14:38 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[bottom-line results]]></category>
		<category><![CDATA[business culture]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[sales and service effectiveness]]></category>
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		<category><![CDATA[service-based sales culture]]></category>
		<category><![CDATA[workplace culture]]></category>

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		<description><![CDATA[One of my more memorable client experiences occurred a few years ago while I was working with a company to improve customer service and ancillary sales. After conducting the initial discovery visits and leading the frontline team through our core seminars, the company experienced an almost immediate and very significant improvement in both service and [...]]]></description>
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		<title>The Service Chain</title>
		<link>http://www.frontlineperformancegroup.com/540/the-service-chain/</link>
		<comments>http://www.frontlineperformancegroup.com/540/the-service-chain/#comments</comments>
		<pubDate>Fri, 04 Jun 2010 19:18:53 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[management model]]></category>
		<category><![CDATA[management teams]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[service chain]]></category>
		<category><![CDATA[service-based sales]]></category>

		<guid isPermaLink="false">http://www.frontlineperformancegroup.com/?p=540</guid>
		<description><![CDATA[The old autocratic, aggressive top-down management model has become outdated and obsolete. The days of bringing the boss &#8220;a cup of coffee&#8221; are over. We live in a new age. Study after study proves that happy employees = productive employees = happy external customers. This means that service success flows from the bottom of the [...]]]></description>
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		<title>Saturday Morning Reflections</title>
		<link>http://www.frontlineperformancegroup.com/529/saturday-morning-reflections/</link>
		<comments>http://www.frontlineperformancegroup.com/529/saturday-morning-reflections/#comments</comments>
		<pubDate>Wed, 19 May 2010 19:15:30 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[frontline]]></category>
		<category><![CDATA[frontline sales]]></category>
		<category><![CDATA[increased sales]]></category>
		<category><![CDATA[purchase decision]]></category>
		<category><![CDATA[revenue]]></category>
		<category><![CDATA[service-based sales]]></category>

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		<description><![CDATA[What do a relaxing Saturday morning, my local Starbucks, neighborhood Walgreens, local gym and barber have in common? Besides the fact they all play into the delicate balance of my personal vanity and sanity, they are all trying to capture service-based sales opportunities through a frontline sales force. On a recent Saturday morning, each one of [...]]]></description>
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