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	<title>Frontline Performance Group &#187; service level</title>
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	<description>On-Site Sales Management</description>
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		<title>Customer Service? Oh, We&#8217;re Focused On It.</title>
		<link>http://www.frontlineperformancegroup.com/857/customer-service-oh-were-focused-on-it/</link>
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		<pubDate>Wed, 12 Jan 2011 12:24:54 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
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		<description><![CDATA[Next to the sports world, no one can beat a cliché or &#8220;buzzword&#8221; to death better than the world of business. At the end of the day, it&#8217;s not about me, it&#8217;s about the team and I&#8217;m just taking it one game at a time and believe we need to take a proactive approach and close [...]]]></description>
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		<title>Relationships &amp; Results</title>
		<link>http://www.frontlineperformancegroup.com/473/relationships-results/</link>
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		<pubDate>Tue, 02 Mar 2010 16:38:51 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
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		<description><![CDATA[Our goal is simple: build rewarding relationships and deliver results. But the relationships we strengthen are not just those with our clients; we also foster relationships between our clients and their customers. While coaching the frontline of a client, I was recently approached by a customer who had repeatedly experienced difficulty in receiving reward program credits. [...]]]></description>
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		<title>How To Handle Irate Customers</title>
		<link>http://www.frontlineperformancegroup.com/423/how-to-handle-irate-customers/</link>
		<comments>http://www.frontlineperformancegroup.com/423/how-to-handle-irate-customers/#comments</comments>
		<pubDate>Wed, 27 Jan 2010 16:09:46 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
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		<category><![CDATA[service level]]></category>
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		<description><![CDATA[When an angry customer begins to complain about his or her experience the most important action a frontline representative can take is to listen. Studies have shown the biggest concern irate customers have is the inability to be heard. Utilizing the following dialogue with a dissatisfied customer will set the stage for a service recovery. [...]]]></description>
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		<title>Optimizing Sales &amp; Service Performance</title>
		<link>http://www.frontlineperformancegroup.com/413/optimizingsalesandperformance/</link>
		<comments>http://www.frontlineperformancegroup.com/413/optimizingsalesandperformance/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 15:53:46 +0000</pubDate>
		<dc:creator>FPG</dc:creator>
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		<category><![CDATA[performance potential]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales and service performance]]></category>
		<category><![CDATA[sales levels]]></category>
		<category><![CDATA[sales revenue]]></category>
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		<description><![CDATA[Defining a theoretical frontline strategy for high profitability is not a difficult thing to do. Getting people to do it, and do it consistently, is. In order to optimize sales and service performance, you must embrace three primary areas of actionable focus: Creating the Right Environment Ensuring the Right Personnel Fit Executing the Right Action Changing [...]]]></description>
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