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		<title>Is your company relational or transactional?</title>
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		<description><![CDATA[When you are booking a hotel over the Internet, can you &#8220;feel&#8221; the difference between one five-star hotel in New York City and another? Of course not. This changes however, if you are on the phone and you have an enthusiastic and motivated salesperson on the other end of the line, describing the property&#8217;s distinct [...]]]></description>
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